DAMAGED OR FAULTY GOODS.
We ensure our goods are of the highest quality and we are confident that all items purchased from us are in perfect order, however in the rare occurrence that you receive a damaged or faulty item please contact us immediately via email firstname.lastname@example.org. We will provide a full refund or an exchange (if we have a replacement in stock) once we have received the returned item. Please note products must be returned to us within 7 days of the purchase and must be returned in the same condition as received with all labels etc. returned with the item.
We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our clothing type product. If you have a question about sizing then please feel free to contact us prior to making your purchase – we are happy to help.
If you do need to exchange or return an item, the item must be returned to our Store within 3 days of the recieved date. It must be unwashed, unworn and in original condition (this includes all original tags and packaging ). Upon inspecting the returned item, we will then make an exchange for an item of the same value. See below for more details on sale items.
Return items that have been worn, damaged or altered from their original state will not be exchanged or refunded and will be returned to the customer.
We regret that we are unable to refund shipping and handling costs, unless the item was faulty or not as ordered.
When exchanging for a “change of mind”, re-delivery charge will be applied. If you have indicated to exchange for an item that is sold out or that is delayed, we will notify you of the situation via email/SMS. It would be helpful if you can also indicate an alternate style, in case we cannot fill your first choice.
Refunds and exchanges are processed within 1-3 days of receiving the goods at the store.
Please remember to include with the return the original order details such as the order number, name, postal address and phone number.
All returns should be addressed to ToyGhor, Eastern Banabithi Shopping Complex Shop no. 84-85, South Banasree, Rampura Dhaka 1219 Phone 01550065909